Well what makes you so different and why should we believe this is not just more of the marketing speak?
Good question. Do your research and read the independent reviews of individual customers. You will find a common theme as follows: 1) The sound of the bat is completely unique and unlike anything we have heard; 2) The taper from the barrel to the handle decreases dramatically; 3) It sounds like a gun shot when you really connect with the ball; 4) I saw a kid hitting it and he was hitting bombs but I figured he was just a good hitter… Demo our bat and prove us and these reviews wrong. When you order from us we have a box that asks who referred you? Over 50% of our sales choose “Saw it action, Wow”. Every time we get an order with that reason we beam with pride. Independent customer reviews are the best source. Going to websites that claim to be independent review sites are not such and are conflicted. We tried a few of them and they knew nothing about bats. Some do video and show an 8yr old kid swinging a 12yr old bat. Others would request a certain amount of sizes and then we would see them selling on Ebay 2 weeks later. Word of mouth, individual reviews and eye-witness accounts is all you should be paying attention to.
How many bats do you make a year?
DSB: We make around 5,000 bats a year. In theory, one county in California could absorb our complete production.
Do you sell your bats anywhere else other than your website?
DSB: Not really. We do have a handful of end retailers who do carry our product, but we do not focus on this part of the sales process. We understand that we will not grow as fast a company, but that is ok, as it is a marathon for us and not a sprint. Plus we do not have to manage our business on a quarterly basis. By eliminating a middle man, we are able to keep the price of the bat lower. We realize that our bats are not inexpensive and if we had to rely on traditional means for resale, our bat would be priced closer to $500 (and worth every penny!). So we pass this savings on to our customers.
Who designs your bats?
We design and R+D all of our bats in-house. We do not use any contractors or outside parties. All of our equipment was made by our employees and we continue to perfect our processes striving for improvement and efficiencies.
Is it risky for a customer to purchase a bat they have never seen or touched?
DSB: Yes we do think it is risky in theory. First, you are purchasing on the internet and we all worry about that don’t we? This is why we use 3rd-party vendors who will process your transactions in a safe and secure environment. We do not get access to your credit card #, which is great, as that information remains private to you (but if you forget something on your order you will have to do a separate order as we cannot adjust the amount due). We are also listed with the BBB (Better Business Bureau). As far as not touching our bat, we do offer two ways to make you comfortable. 1) You can demo our bat for the cost of shipping both ways. 2) We have a 30 day return policy provided that the bat has not been used nor has the wrapper been removed.
Can I demo your bat anywhere else?
DSB: No we do not have other locations for you to demo, but have done team demos in the past if reasonably close to Georgia or we can accomplish it by shipping demo bats of all sizes to a facility. We do ask the person who is spearheading the demo to be responsible for the safe return of the bats. Such person organizing the demo would receive a discount on a purchase for their efforts.
Can other kids on my team demo the bat when I receive the demo?
Yes.
Do you ever discount your bats?
DSB: No. We realize a lot of retailers will discount last year’s model by 50% in June when the existing bat is no longer subject to the MAP (minimum advertised price) policies from the manufacturer. They are playing a game of volume. We do not play that game.
Do you sponsor teams or can you make a donation?
DSB: This is always the most asked question and most difficult to answer. It is probably easier to say no to all of the above. But we do sponsor one or two teams out there, but they have to be playing at the major level, travel to different states and be ranked within the top 10 on a national level. Unfortunately due to the size of our company we are not able to help with donating product to individuals or teams to help them offset their costs. We realize baseball is expensive, but we are unable to help in that respect and do apologize upfront for it.
What is continuous compression barrel?
You may recall from your math days about a bell curve. This is what most manufacturer’s compression (or pop) curve looks like. It is hottest in the middle and drops down at the taper and at the end-cap.
