Returns - Crutchfield - Audio, video, and more. Since 1974. (2024)

Refund options

You will be provided a refund for the full amount of the items you purchased (not including original shipping).

Refund method

Refunds must be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.

Items must be new

Crutchfield may refuse a customer return or charge a restocking fee when the returned item is not like new. Examples of conditions that will lead to refused returns or restocking fees include when the returned item has:

• A different serial number than the one Crutchfield originally shipped.
• Missing parts or the original product packing material.
• Damage because it was improperly packaged for return shipment.
• There is wear and tear that indicates heavy use.
• Damage from drops, spilled liquid, or mishandling.

How long does it take Crutchfield to process my return?

After we receive your package, we normally process your exchange or refund within ten business days.

Shipping labels

Crutchfield can issue you an Authorized Return Shipping (ARS) label. Crutchfield is not responsible for return shipping costs except in cases of damaged or defective items. Let us know how many packages you're returning, and we’ll send a label for each package via email or fax.

Return shipping costs

If eligible, will be sent as a refund check to the billing address. Crutchfield will only cover the costs of Insured, Regular Parcel Service. We will not cover expedited or upgraded delivery on the return.