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Txfivver
Member
- Jun 2019
- 113
#1
Thomas Payne recliner stopped working
I guess it's my turn with the recliner issue. Mine have been working fine but one has no power now, other one is fine. They are both plugged in and the green light is on in the little power box that plugs into the recliner. All connections look good so don't know where to go from here. Mine are actually bolted down so would take some work to get into the back cover. Any ideas on what to check next? Thanks in advance for any advice.
Jeff
2019 Solitude 375 RES
2020 Ford F450 PlatinumTags:None
JBill9694
Contributor
- Nov 2019
- 882
#2
Our experience is that you either live without the power to the chair (our choice) or replace the chair. Thomas Payne did not make them so that they can be repaired.
John
2018 Momentum 395M
2018 Ram 3500 Dually
Every day is a Saturday, but with no lawn to mow.Comment
howson
Senior Moderator
- May 2019
- 12872
#3
Originally posted by TxfivverView Post
I guess it's my turn with the recliner issue. Mine have been working fine but one has no power now, other one is fine. They are both plugged in and the green light is on in the little power box that plugs into the recliner. All connections look good so don't know where to go from here. Mine are actually bolted down so would take some work to get into the back cover. Any ideas on what to check next? Thanks in advance for any advice.
Jeff,
LCI has two videos on this page: https://support.lci1.com/thomas-payne-collection
There's also a few owner's manuals with information in them and technical info here: https://support.lci1.com/thomas-payn...al-Information
That about taps me out for knowledge on Thomas Payne furniture.
Howard
Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.
Howard & Francine
2017 Ford F-350 DRW, '19 315RLTSPlusComment
TNFLineage
Member
- Jun 2019
- 231
#4
Actually they can be repaired. Our heat pad on one chair stopped working while under warranty. I contacted LCI and they shipped a new controller and heating pad. You do have to get to the back of the chair though to swap out the new parts.
2024 Lineage (Being Built!)
201? Solitude 369RL (SOLD!)Comment
Txfivver
Member
- Jun 2019
- 113
#5
Thanks Howard, I guess I will get into the guts of the chair and see what's up.
Jeff
2019 Solitude 375 RES
2020 Ford F450 PlatinumComment
SolitudeAtLast
Member
- Jun 2020
- 113
#6
We’ve had two of these recliners (in our previous Camper) for over a year with no problems. Each has its own pwr cord with black pwr supply. Try switching the black pwr supply from the good recliner to the non-working one. If it starts working, the problem is the black pwr supply module. We have had power supply problems with laptops and cable tv boxes over the years.
Doug
2020 Solitude MBS377-R
2013 F-150 Lariat 3.5 Ecoboost
No, we don’t pull the Solitude, it’s permanently parked on our campsite in SW Florida
previously had Keystone Premier 31BHPRDoug & Barb
2020 Solitude 377MBS-R
2013 F-150 Lariat SuperCrew SB, 2WD, 3.5 EB, Stock Suspension & Michelin Tires
No, we don’t pull the Solitude, it’s permanently parked on our campsite in SW Fla.
Previous: Keystone Premier 31BHPR w/Equalizer 1200 WD Hitch- Likes1
Comment
howson
Senior Moderator
- May 2019
- 12872
#7
Originally posted by SolitudeAtLastView Post
We’ve had two of these recliners (in our previous Camper) for over a year with no problems. Each has its own pwr cord with black pwr supply. Try switching the black pwr supply from the good recliner to the non-working one. If it starts working, the problem is the black pwr supply module. We have had power supply problems with laptops and cable tv boxes over the years.
Doug
2020 Solitude MBS377-R
2013 F-150 Lariat 3.5 Ecoboost
No, we don’t pull the Solitude, it’s permanently parked on our campsite in SW Florida
previously had Keystone Premier 31BHPRThat signature is too good not to have it in your profile, so I added it for you.
Welcome to the forum, Doug! It's always nice to read a helpful input in a person's first post.
Howard
Forum moderators are not GD employees--we are volunteers and owners presumably just like yourself. Unless specifically mentioned otherwise, we have nothing to gain should you choose to purchase a product or engage a service we discuss on this forum.
Howard & Francine
2017 Ford F-350 DRW, '19 315RLTSPlusComment
JBill9694
Contributor
- Nov 2019
- 882
#8
Originally posted by TNFSolitudeView Post
Actually they can be repaired. Our heat pad on one chair stopped working while under warranty. I contacted LCI and they shipped a new controller and heating pad. You do have to get to the back of the chair though to swap out the new parts.
It seems like we're assuming all chairs all the same. I'm very happy that you were able to replace the heating element in your chair. In our chair the pad is hardwired in and neither I nor my repair shop (one of the few good ones it sounds like) could pull the old element out. Thomas Payne even told the repair shop that the element was not replaceable, and that they no longer made my style of chair (why am I not surprisedf). They would have been happy to sell us a new chair for $2,000. That was too expensive for a $30 heating element.
John
2018 Momentum 395M
2018 Ram 3500 Dually
Every day is a Saturday, but with no lawn to mow.Comment
Senior Moderator
- May 2019
- 5998
#9
Originally posted by JBill9694View Post
It seems like we're assuming all chairs all the same. I'm very happy that you were able to replace the heating element in your chair. In our chair the pad is hardwired in and neither I nor my repair shop (one of the few good ones it sounds like) could pull the old element out. Thomas Payne even told the repair shop that the element was not replaceable, and that they no longer made my style of chair (why am I not surprisedf). They would have been happy to sell us a new chair for $2,000. That was too expensive for a $30 heating element.
John is correct on this. Until about 18 months ago, LCI built their Thomas Payne recliners with sewn in heating elements that could not be replaced without replacing the whole chair. (Your forum moderators learned this on an LCI furniture plant factory tour in Indiana). It then dawned on them that putting the heating element in a pocket so that it would be replaceable would be a good idea. I think John might be off a little on the price comparison . . . it is likely closer to replacing a $3 heating element vs a complete $2000 chair
.Rob
Cate & Rob
(with Border Collies Molly & Angel + Kitties Hazel & Elsie)
2015 Reflection 303RLS
2022 F350 Diesel CC SB SRW Lariat
Bayham, Ontario, CanadaComment
Txfivver
Member
- Jun 2019
- 113
#10
The funny part is I could care less about the heating and massaging and mixing me a mean rum and co*ke functions...I just want the reclining part to work lol.
Jeff
2019 Solitude 375 RES
2020 Ford F450 Platinum- Likes1
Comment
TNFLineage
Member
- Jun 2019
- 231
#11
The heating element should be in the lower back, not the butt. People our age have back issues and a heating pad travels with us anyway. When I replaced the heating pad I really did look to see if I could create a pocket to slip it into the back cushion. No Luck.
2024 Lineage (Being Built!)
201? Solitude 369RL (SOLD!)Comment
SolitudeAtLast
Member
- Jun 2020
- 113
#12
Ref: Recliners being “bolted down”: Our 2020 with pwr recliners has just 2 screws each holding them to the floor. Recline them so the foot rest is most of the way up. Should be one screw on each side in the front, but kind of behind the lower bar across the front. Facing the recliners, the side of the left recliner is hooked into the center consol, which is hooked into the side of the right recliner. Hope this helps.
Doug & Barb
2020 Solitude 377MBS-R
2013 F-150 Lariat SuperCrew SB, 2WD, 3.5 EB, Stock Suspension & Michelin Tires
No, we don’t pull the Solitude, it’s permanently parked on our campsite in SW Fla.
Previous: Keystone Premier 31BHPR w/Equalizer 1200 WD HitchComment
Beachcamper
Contributor
- Jul 2019
- 757
#13
I had them send me a pair of heating elements( $50) and they sent me the wrong one mine is 12 volt. New ones installed but now heat never shuts off so they want me to buy 2 control boxes at roughly same cost. Since it has not been cold I went on to something else and forgot to order them. Good thing because now the recliner head is starting to peel. Good thing I did not waste my money on this.
Lippert offered me a new recliner at 50% off. Will wait for new line to come out in January see if they now offer fabric not pleather options.
Vivian
2018 Reflection 303rls
Ford F-350 diesel long bed 4 x 4 SRW
Demco ReconComment
Member
- Jun 2021
- 1
#14
I just bought a used 2028 Solitude and recliners do not work even though previous owner replaced power harness(he said it worked fine after doing that😒).. how do I diagnose if it’s an actuator or power harness problem?
Comment
OffToHavasu
Contributor
- May 2019
- 404
#15
Originally posted by Jonal&rtwwView Post
I just bought a used 2028 Solitude and recliners do not work even though previous owner replaced power harness(he said it worked fine after doing that😒).. how do I diagnose if it’s an actuator or power harness problem?
I can't believe that Grand Design and LCI still haven't put decent quality heat pads in the 2028 models!
Ok, I'll go back in the corner now.
Curtis, Christine, Cole, and Charlotte
2007 Chevrolet Silverado Duramax LBZ, CCLB
2020 Momentum 351M
2004 Essex Vortex- Likes3
Comment
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